nagad7's Privacy Policy

1 Introduction and Scope

nagad7 respects the privacy of users of its online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") applies to the nagad7 website (https://nagad7.cam) and all its services.

By registering on our platform or using any of our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

This policy is consistent with the applicable data protection laws and guidelines of Bangladesh. nagad7 provides services only to individuals who are 21 years of age or older.

2 What Information We Collect

nagad7 collects various types of information that are necessary for the proper operation of our services. The types of information collected are described below.

2.1 Personal Identification Information

• Full name and date of birth (for age verification)
• National ID card or passport number
• Current address and contact details
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for transaction verification)
• Bank account details (where applicable)
• Deposit and withdrawal transaction history

2.3 Technical Information

• IP address and device type
• Browser type and version
• Cookies and session data
• Date and time of platform access
• Gaming activity logs and betting history

2.4 Communication Information

• Records of conversations with support via live chat and email
• Details of complaints and reviews

3 How We Collect Information

We collect your information in the following ways:

• Directly provided: Information you provide yourself when filling in a registration form, going through identity verification, or contacting support.
• Automatic collection: Information collected automatically through cookies, log files, and similar technologies while you use our platform.
• From third parties: Information received from identity and age verification services, payment processors, and fraud prevention systems.

4 How We Use Your Information

nagad7 uses collected information only for the following legitimate purposes:

4.1 Service Delivery and Operations

• Account creation, management, and verification
• Processing financial transactions — deposits and withdrawals
• Providing bonuses and promotions
• Managing betting and gaming activities

4.2 Security and Compliance

• Prevention of fraud, money laundering, and other illegal activities
• Age verification (ensuring access only to users aged 21 and above)
• Compliance with applicable legal obligations
• Implementation of responsible gaming policy

4.3 Communication and Support

• Providing 24/7 Bengali-language support
• Sending important account-related notifications
• Informing about relevant offers and promotions (subject to consent)

4.4 Improvement and Analytics

• Research and analysis to improve service quality
• Identifying and resolving technical issues on the platform
• Reviewing user experience

5 Disclosure and Sharing of Information

nagad7 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service providers: Payment processors, identity verification services, and technology infrastructure partners — only the information necessary for them to perform their specific function.
• Legal obligations: When required to comply with court orders, regulatory authority directives, or applicable laws of Bangladesh.
• Fraud prevention: Limited cooperation with law enforcement agencies to assist in cybercrime investigations.
• Business changes: In the event of a merger or acquisition — you will be notified in advance if such a change occurs.

Third parties with whom information is shared in the above circumstances are also contractually bound to maintain the same level of privacy and protection.

6 Data Security Measures

nagad7 uses industry-standard security technology to protect your information. Our security infrastructure includes:

• SSL encryption: All data transmitted between your browser and our servers is protected by SSL/TLS encryption.
• Data encryption: Sensitive information stored on our systems is kept in an encrypted state.
• Access controls: Only authorised staff can access the information they need.
• Regular audits: Regular review and updating of security measures.
• Firewall and security monitoring: Around-the-clock system monitoring and intrusion prevention.

While we strive to ensure the highest level of security, it is not possible to guarantee 100% security when transmitting information over the internet. We therefore ask you to keep your account password confidential.

7 Cookie Policy

The nagad7 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

7.1 Cookies We Use

• Essential cookies: Necessary for maintaining login sessions and operating the core functions of the platform.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: Collect site usage statistics to help improve our services.

7.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may cause some platform features to not work properly.

8 Data Retention Period

nagad7 retains your information only for as long as necessary:

• Active accounts: All information is retained while the account remains active.
• After account closure: Transaction and identity information may generally be retained for up to 5 years to meet legal and regulatory requirements.
• Communication records: Support and complaint records are retained for at least 2 years.
• Technical logs: For as long as required for cybersecurity and system maintenance.

Once the defined retention period has passed, data is securely deleted or anonymised so that individuals can no longer be identified.

9 Your Rights

You have the following rights regarding your personal information:

• Access: The right to request information about what data we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (except where legal obligations apply).
• Objection to processing: The right to object to the use of your information for specific purposes.
• Marketing opt-out: The right to unsubscribe from promotional communications.
• Data portability: The right to receive a copy of your information in a structured, machine-readable format.

To exercise these rights, please contact our support team. We will endeavour to fulfil your request within a reasonable time.

10 Protection of Children and Minors

nagad7 services are strictly for individuals aged 21 and above. We do not intentionally collect any information from minors.

Age verification is mandatory during the registration process. If we become aware that a minor is using our platform or has provided information, that account will be closed immediately and the relevant information will be deleted.

If you are aware that a minor is using our platform, please notify our support team.

11 Responsible Gaming and Data Use

We place the highest importance on responsible gaming. Using information about your gaming behaviour, we may identify potentially problematic gaming patterns and provide the necessary support.

You may request to voluntarily exclude yourself from using the platform, either temporarily or permanently (self-exclusion). To learn more, visit our Responsible Gaming page.

12 Third-Party Links

Our platform may sometimes reference third-party services. This policy applies only to nagad7's own website and services. We are not responsible for the privacy policies of third-party websites or services.

13 Policy Changes and Updates

nagad7 reserves the right to change and update this privacy policy from time to time. If there are significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be shown when you access the platform.
• The date of the update will be published at the top of this page.

Continued use of our services after the updated policy has been published will be considered as your acceptance of the revised policy.

14 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live chat: 24/7 Bengali-language support — chat with us directly on our platform

We will endeavour to resolve your requests and complaints as quickly as possible.